The Office Furniture Dealers Association surveys business owners in our industry each year to find out two things:
- What we consider most important in our relationship with office furniture manufacturers
- Our level of satisfaction with our vendors regarding a number of critical metrics
For 2011, the top 5 issues were the same as for 2010. That’s not surprising since excellent customer service, high quality products and accurate, timely shipments that arrive in good condition are things that will always be at the top of our list. We now that our customers expect those things from us, so why wouldn’t we hold our vendors to the same standard?
Of course, it would be nice to know how our customers rate their satisfaction level on a scale of 1-5. Perhaps we should do our own survey… Regardless, we’re always happy to hear from you. Feel free to call or email us any time with your feedback. We’re shooting for 5 stars in 2012!