Did you know that there is an association just for North American office furniture dealers? It’s called the OFDA. The organization’s website contains a wealth of information on every piece of news that has any bearing on the office furniture industry. For example, in Florida a lawsuit recently raged over whether it is OK to ban commercial interior designers from doing business without a license (the ban was upheld).
The site also publishes industry-related research. Check out the 2008 Top 10 Dealer Issues survey to see what dealers care about most when doing business with manufacturers. As you would expect, getting orders delivered in full, on time, and free of damage all make the list. Product quality was another priority. In other words, dealers have the same concerns that end users do when it comes to purchasing office furniture.